Legal
Privacy Policy
Last Updated: 18 June 2025
Provenare ("we", "us", "our") is committed to handling personal information responsibly and transparently. This Policy explains what data we collect, why we collect it, how we use it, and what rights you have in relation to it. Our services are based at 35 Tha Phae Road, Chang Khlan, Chiang Mai 50100, Thailand.
Questions about this Policy may be directed to [email protected].
1. Data We Collect
We collect personal information only when it is necessary for providing our services or communicating with you. The types of information we may hold include:
- Name and contact details (email address, telephone number)
- Business address and correspondence address if provided
- Information shared during sessions — which may include family records, documents, or personal history — handled in strict confidence
- Website usage data collected via cookies (see our Cookie Policy)
We do not collect payment card details directly; any payment processing is handled by a secure third-party provider.
2. How We Collect Information
- Through our website contact form
- By email or telephone enquiry
- During the delivery of our services (courses, folio sessions, workshops)
- Through cookies and analytics tools on our website
3. Legal Basis for Processing
- Contract performance: processing your name and contact details to provide the service you have requested
- Legitimate interests: communicating with enquirers, improving our services, and responding to queries
- Consent: for marketing communications and non-essential cookies, where you have given explicit consent
4. How We Use Your Information
- To respond to enquiries and schedule sessions
- To deliver course access, folio sessions, or workshop materials
- To send service-related information you have requested
- To improve the quality and relevance of our services
- To meet any obligations under Thai law, including the Personal Data Protection Act B.E. 2562 (PDPA)
We do not sell personal data to third parties. We do not use personal information for unsolicited marketing without consent.
5. Data Sharing
We share personal data only in the following circumstances:
- With service providers who support our operations (email hosting, secure document storage) under data processing agreements
- Where required by Thai law or a valid court order
- With your explicit consent in any other situation
6. Data Retention
Contact and enquiry records are retained for up to two years after the last communication. Session records relating to services delivered are retained for up to three years. After these periods, data is securely deleted or anonymised. You may request earlier deletion at any time (subject to legal retention requirements).
7. Data Security
We apply reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. Digital records are held on encrypted systems with restricted access. Physical documents shared during sessions are not retained unless expressly agreed.
8. Cookies
Our website uses cookies for analytics and preference purposes. For full details, please see our Cookie Policy. You can manage your cookie preferences at any time on that page.
9. Your Rights
Under the Thai Personal Data Protection Act (PDPA) and, where applicable, other data protection frameworks, you have the right to:
- Access a copy of personal data we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your data (subject to legal obligations)
- Object to or restrict certain types of processing
- Withdraw consent at any time (this does not affect processing carried out before withdrawal)
- Lodge a complaint with the relevant supervisory authority — in Thailand, the Personal Data Protection Committee
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
10. Third-Party Links
Our website may contain links to external resources. We are not responsible for the privacy practices of any third-party websites and encourage you to review their policies independently.
11. Children
Our services are directed at adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted information to us, please contact us so we can remove it.
12. Changes to This Policy
We may update this Policy from time to time. When we do, the "Last Updated" date at the top will change. Continued use of our services following a change constitutes acceptance of the updated Policy. For significant changes, we will provide reasonable notice.
13. Contact
Data Controller: Provenare
Address: 35 Tha Phae Road, Chang Khlan, Chiang Mai 50100, Thailand
Email: [email protected]
Tel: +66 53 482 7016